Services

NewsFusion Service

The NetFusion Service is a support for IT departments, which guarantees an immediate reaction in case of problems with the company’s IP network. We offer the service of the client's IP network with a guaranteed time of spare parts shipment and engineer’s support on the client’s site as soon as within 4 hours.

We are the only company in Poland to provide such services nationwide in all the major cities (Szczecin, Gdańsk, Olsztyn, Bydgoszcz, Warsaw, Białystok, Zielona Góra, Poznań, Łódz, Kielce, Lublin, Wrocław, Opole, Katowice, Cracow, Rzeszów.)

Clients can choose one of the six levels of the service offering different times of device replacement and types of technical support. The top three levels of the service – NetFusion Progress, NetFusion Premium and NetFusion Premium on Site – guarantee the availability on a 24 hours basis, 7 days a week. The NetFusion Select on Site and NetFusion Premium on Site levels include the engineer’s support directly on the site where the device is installed.

 
For whom?



For all those who want to ensure the permanent functioning of critical system devices; big companies nationwide.

 
What are the benefits?

Reduction of financial losses.
Reduction of financial losses through quick breakdown removal and restoration of the company’s IT infrastructure to normal functioning,

Service.
Contact point in case of device breakdowns, access to system software updates provided by the producer,

Access to updates.
Access to the updates of signatures, virus definitions and other IP network devices provided by the producer,

Quick service.
Quick and smooth service – 16 service points nationwide.

 
Scope of the offer

Registration of notifications,
monitoring of the device replacement process and remote diagnosis of hardware damages.

Spare parts necessary to restore the system’s functioning.

Support of the engineer
who replaces the damaged hardware.