CCaaS - Contact Center as a Service

CCaaS is a cloud computing service that enables companies to serve customers through various communication channels:

  • Phone
  • E-mail
  • Web chat
  • Web collaboration between agents and customers
  • SMS
  • Wideo

The service is based on Interactive Intelligence system, one of the leaders in Contact Center solutions, and hosted on Orange Polska Group’s infrastructure resources.

Technical support for the service is provided by an experienced team of specialists who run Poland’s largest Contact Center owned by Orange Polska Group and the market’s most experienced specialists.

To put it in the simplest terms, CCaaS offers “cloud-deployed agent and supervisor seats” equipped with workstations, phones and SIP-enabled softphones. Incoming and outgoing interactions are handled by cloud services that provide virtually all Contact Center and Unified Communications functionalities. Additionally, the service makes it possible to automate business processes using the available communication mechanisms.



CCaaS is addressed to companies that:

  • Care about how they are perceived by Customers,
  • Want to ensure the best possible service quality,
  • Want to be available to Customers at the right time using a form of contact that Customers find convenient,
  • Want to reach Customers with their offer quickly and at the most appropriate time,

but also:

  • Want to minimize CAPEX in favor of OPEX,
  • Want to respond quickly to increasingly changing business needs,
  • Want to pay only for the functionalities they use and for the user seats they need.


Minimized entry costs and cost predictability in a longer term.

Short start-up time.

Availability from any location.

No need to ensure expensive technical support.

Lets companies focus on business service.

Availability of the solution’s latest version – “always green”.


Contact Center, Unified Communications and Business Process Automation services are available in three suites including a wide range of options.

Various service implementation models.

Compatibility with any device that supports SIP.

High availability and security.